Privacy Policy

Shublie Inc. – Privacy Policy

Effective Date: July 19, 2025

Last Updated: July 19, 2025

WELCOME to Shublie Inc. Your privacy is paramount to us. This Privacy Policy (“Policy”) outlines how Shublie Inc. (“Shublie,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access or use our platform, including the “Shublie” application (for customers), the “Shublie Partners” application (for vendors), the Shublie website at www.shublie.com, and all associated services (collectively, the “Platform”).

By accessing or using the Shublie Platform, you signify your understanding, acknowledgment, and agreement to the terms of this Privacy Policy. If you do not agree with the practices described in this Policy, please do not use our Platform.

Shublie Inc. is a U.S.-based corporation that operates an online platform designed to connect individuals (“Users”) seeking professional shoe polishing and leather care services with independent, third-party service providers (“Vendors”). We function solely as a facilitator and technology provider, enabling Users to initiate service requests and Vendors to render services.

This Policy applies to all information collected from or about you when you interact with our Platform, regardless of how you access it (e.g., via mobile app, website, or other online services). It covers personal information, which is data that can be used to identify you directly or indirectly, such as your name, address, email, phone number, and financial details, as well as non-personal information.

To provide, maintain, protect, and improve our services, Shublie collects various types of information. The specific data collected depends on your interaction with our Platform (e.g., whether you are a User or a Vendor, or simply browse our website).

• Account Registration Data: When you create an account, we collect your name, email address, phone number, and password. For Vendors, we also collect business name (if applicable), tax identification details, and professional credentials.
• Profile Information: You may choose to provide additional profile information, such as a profile picture, preferred communication methods, and service preferences.
• Service Request Details (for Users): When you request a service, you provide information about the item(s) needing service, including:
  1. Item Description: Type of item (e.g., shoes, bag), material (e.g., leather, suede), color, and specific service needs (e.g., polishing, repair).
  2. Declared New Value of Item(s): You may be required to declare the estimated new value of the item(s) you are submitting for service. This value directly influences the service tier (standard vs. Premium/Platinum Vendor) assigned to your request.
  3. Pickup and Delivery Addresses: Full street addresses, cross streets, apartment/unit numbers, and any special delivery instructions.
  4. Scheduling Preferences: Requested date and time for pickup and delivery.
  5. Photographs: You may upload images of your items to help Vendors understand the scope of work.
• Payment Information: To process transactions, we collect payment card details (card number, expiration date, CVV) or other financial account information. This data is securely processed by our third-party payment processor, Stripe. We do not store complete payment card details on our servers, retaining only a tokenized version that allows us to process future transactions.
• Communications: Records of your communications with us (e.g., customer support inquiries, feedback, emails, chat messages) and with Vendors through the Platform’s messaging features.
• Vendor Application Information (for Prospective Vendors): In addition to account registration data, we collect detailed information to assess eligibility, including:
  1. Social Security Number (SSN) or Employer Identification Number (EIN).
  2. Date of birth.
  3. Driver’s license information.
  4. Vehicle information (if applicable for transportation).
  5. Background check information (see Section 2.2).
  6. Credit check information (see Section 2.2).
  7. Bank account details for payout purposes.
  8. Information related to professional experience and tools.
• Reviews and Feedback: Information you provide when submitting reviews, ratings, or feedback about Users or Vendors, or about the Platform itself.
• Survey and Contest Information: Data you provide when participating in surveys, promotions, contests, or other interactive features.
  2. Information Collected Automatically

When you access or use the Platform, we may automatically collect certain information about your device and usage:

• Device Information: This includes your hardware model, operating system and version, unique device identifiers, mobile network information, and crash data.
• Usage Information: Details of how you use our Platform, such as the pages or screens you view, the features you access, the time spent on the Platform, specific searches you conduct, service requests made, and the dates and times of your access.
• Log Data: Server logs may include your device’s Internet Protocol (IP) address, browser type, referring/exit pages, and other system activity.
• Location Information: With your consent, we may collect precise or approximate location information from your mobile device via GPS, Wi-Fi, or cellular triangulation. You can enable or disable location services through your device settings.
• Transaction Information: Details related to services requested or provided through the Platform, including the type of service, declared item value, date and time of service, amount charged, and payment method used.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information. These technologies help us remember your preferences, understand how you interact with our Platform, and personalize your experience.
• Background Check and Credit Check Data (for Vendors): For Vendors, especially those aspiring to “Premium” or “Platinum” status, we engage third-party service providers to conduct background checks (which may include criminal history, driving records, and identity verification) and credit checks. The results of these checks are provided to Shublie for eligibility assessment.
  2. Information We Receive from Other Sources

We may receive information about you from other sources, including:

• Third-Party Service Providers: For example, our payment processor (Stripe) provides us with transaction data, and our background/credit check providers furnish us with screening results.
• Publicly Available Sources: Information from public databases or social media platforms if you choose to link them or interact with our public profiles.
• Vendors (about Users) and Users (about Vendors): Information provided through the Platform’s rating, review, and feedback systems.
• HOW WE USE YOUR INFORMATION

Shublie uses the information we collect for various purposes, primarily to provide, maintain, and improve our services, and to ensure a safe and efficient marketplace.

• To create and manage your User or Vendor account.
• To facilitate service requests, including matching Users with appropriate Vendors based on factors like location, declared item value, and vendor tier.
• To process payments for services and vendor payouts.
• To provide customer support and respond to your inquiries.
• To fulfill our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  3. To Personalize Your Experience:
• To tailor service offerings and recommendations to your preferences.
• To display relevant content and advertisements.
  3. For Safety and Security:
• To verify identity and prevent fraud or unauthorized access.
• To conduct background and credit checks for Vendors to enhance safety and reliability, especially for “Premium” or “Platinum” services handling higher-value items.
• To monitor and investigate suspicious activity, violations of our Terms and Conditions, or potential illegal acts.
  3. For Communication:
• To send you service-related notifications (e.g., service confirmations, pickup/delivery updates, payment receipts).
• To communicate about new features, promotions, or important updates.
• To send marketing and promotional messages (from which you can opt out).
• To facilitate communication between Users and Vendors exclusively through the Platform.
  3. For Research and Development:
• To analyze usage patterns and trends to understand how our Platform is used.
• To improve the functionality, design, and performance of our Platform and services.
• To develop new features and offerings.
  3. For Legal and Compliance Purposes:
• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To enforce our Terms and Conditions and other policies.
• To protect the rights, property, or safety of Shublie, our Users, Vendors, or others.

Specific Use of Declared Item Value:

The “declared new value” of your item(s) is specifically used to:

• Determine the eligibility of Vendors to accept your service request (i.e., routing requests for items >$250 to Premium/Platinum Vendors only).
• Inform Vendors about the value of the item they will be handling, allowing them to prepare appropriately.
• Potentially influence the level of care, security protocols, or insurance considerations for the service.
• Assist in evaluating claims for damage or loss, as outlined in our Terms and Conditions.
• HOW WE SHARE YOUR INFORMATION

Shublie does not sell your personal information to third parties. We may share your information only in specific circumstances and with limited categories of recipients, as described below:

• With Vendors (for Users): We share necessary information with Vendors to enable them to provide the requested services. This includes your name, pickup/delivery addresses, contact number, details of the service request (including item description and declared new value), and any specific instructions. Vendors will not receive your full payment details.
• With Users (for Vendors): We share your name, profile information, ratings, reviews, and confirmation of your “Premium” or “Platinum” status with Users to facilitate service requests and provide transparency.
• With Payment Processors: Your payment information is shared directly with Stripe, our third-party payment processor, to facilitate secure transactions. Stripe’s use of your information is governed by their own privacy policy.
• With Third-Party Service Providers: We engage other trusted third parties to perform services on our behalf, such as:
  1. Marketing and advertising partners.
  2. Background and credit check providers (for vendor vetting).
  3. Customer support platforms.

These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government inquiry, or subpoena). This includes complying with IRS regulations for vendor tax reporting.
• In Case of Business Transfer: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our Platform of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you. This type of data may be used for research, marketing, analytics, and other purposes.
• DATA SECURITY

Shublie is committed to protecting your personal information. We implement a variety of technical, administrative, and physical security measures designed to safeguard your data from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: Data transmitted to and from our Platform is encrypted using industry-standard protocols (e.g., SSL/TLS).
• Access Controls: We restrict access to your personal information to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
• Secure Infrastructure: Our data is hosted on secure servers with robust security features and regular monitoring.
• Payment Security: We utilize Stripe, a PCI-DSS compliant payment processor, to handle all payment transactions, ensuring that sensitive payment information is processed in accordance with industry security standards.

WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR PERSONAL INFORMATION, NO METHOD OF TRANSMISSION OVER THE INTERNET OR METHOD OF ELECTRONIC STORAGE IS 100% SECURE. THEREFORE, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account Data: We retain your account information for as long as your account is active. If you close your account, we will retain certain data for a limited period to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business operations.
• Transaction Data: We retain transaction records for a period required by tax and accounting laws.
• Communication Data: Communications with customer support may be retained for a reasonable period to facilitate future support inquiries and improve our services.
• Vendor Vetting Data: Information collected during vendor background and credit checks will be retained in accordance with applicable legal and regulatory requirements.

When we no longer need your personal information, we will securely delete or anonymize it.

You have certain rights regarding your personal information. Please note that some of these rights may be subject to limitations or exceptions under applicable law.

• Access and Correction: You have the right to access and update much of your personal information directly through your account settings on the Platform. If you require assistance or wish to access data not available through your account, please contact us.
• Deletion: You may request the deletion of your account and personal information. Please be aware that we may retain certain information as required or permitted by law (e.g., for transaction records, fraud prevention, or legal compliance).
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt out, we may still send you non-promotional messages related to your account or services.
• Location Information: You can enable or disable location services for our mobile applications through your device settings. However, disabling location services may impact the functionality of certain features, such as matching with nearby Vendors.
• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please be aware that removing or rejecting cookies could affect the availability and functionality of our Platform.
• “Do Not Track” Signals: Our Platform does not currently respond to “Do Not Track” signals.

To exercise any of these rights, please contact us using the contact details provided in Section 14. We may require you to verify your identity before processing your request.

Our Platform is not intended for use by individuals under the age of eighteen (18) or the age of legal majority in their respective jurisdiction. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete such information from our records promptly. If you believe that we might have any information from or about a child under 18, please contact us immediately.

The Shublie Platform may contain links to third-party websites or services that are not owned or controlled by Shublie. This Privacy Policy does not apply to the practices of third parties. We are not responsible for the privacy practices or content of such third-party websites or services. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

Shublie Inc. is headquartered in the State of Florida, USA. Your personal information will be primarily processed and stored in the United States. If you are accessing our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers maintain facilities. By using our Platform, you understand and consent to the transfer of your information to the U.S. and other jurisdictions which may have different data protection laws than your country of residence.

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this Policy indicates when it was last revised.

If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a prominent notice on the Platform prior to the change becoming effective. We encourage you to periodically review this Policy for the latest information on our privacy practices. Your continued use of the Platform after any such modifications constitutes your acknowledgment and acceptance of the updated Policy.

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law principles. Any disputes arising under or in connection with this Policy shall be resolved as outlined in our Terms and Conditions.

By using our Platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@shublie.com 

Website: www.shublie.com 

Shublie Inc. is committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

ALL RIGHTS RESERVED